Home >FAQ
1.How to order?

We strongly sugget that send your order or inquiry through our official E-mail: info@ChinaDentalSmile.com
instead of sending order through our web desk.
Since sometimes our web does not work well.
We are sorry!

1.) Please advise product numbers and product quantity each you want (please check our price list and catalog) 
2.) We will issue a proforma invoice per the product numbers and product quantity you provide. 
3.) Please make payment as per proforma invoic by T/T (bank), Western Union, MoneyGram or Paypal.
     Frankly speaking, we do not recommand to use PayPal, because the expensive handling charge.
4.) After receive your payment,we will start production of your oder.
     It will take 7 ~ 10 working days on production. 
5.) Once the production finished, we will ship the goods to you by fast shipping such as DHL, FedEx, EMS etc.
    The transportation wil take about 5 days.
    The shipping charge are not included in goods value, as our prices are based on FOB Shenzhen.  
    So, please provide product numbers and product order quantity you want, we will calculate the shipping charge to you.  
6.) Once the goods picked up by shipping express, we will inform you the tracking number for online tracking, 
    and at same time we will keep one eye on your shipment.

2.How is the Payment Terms?
Our preferable Payment methods:
T/T (bank),  MoneyGram or Western Union

Do you accept PayPal?
Yes, we also will accept PayPal if you will bear the expensive handling charge caused by PayPal : 5.0% of total invoice value.
Because, PayPal charge us:  US$52.00 per withdraw + 5.20 % of total invoice value.

3.Is there discount available?
Yes, more quantity gets better discount 

4.How can I follow up the situation of my parcel, and what is the couriers used?

For big order, we can ship by sea per customer instruction.
For small order, we can ship via courier express.
We use and recommend reliable EMS,DHL,FEDEX,UPS,TNT as we have long term cooperation, we can get a good rate.
For sure, we can ship goods via customer courier account , if our customers prefer it.
Once goods sent out, we will provide tracking number for customer track online.
We are also keeping an eye on them until they reach you.

5.  What is lead time (production time)?  what is the transportation time?
Lead time: 7 - 10 working days from the date receiving your payment.
Transportation time: As usual need 3-5 days reach destination by courier express, such as DHL, FedEx, EMS, UPS, TNT etc.

6. should I leave my full address when I order?
Once you place order, you should leave your detailed information.
Full address including:  receiver, detail address, postal code, country, phone number.
so we can deliver orders correctly and timely.

7. Return Policy:

Your purchase may not always meet your needs and we understand that. In order to ensure that the return process is as hassle free as possible, we ask that you please contact us should a return be needed. Your satisfaction is very important to us, and your input helps us improve our products and service. When you contact us for a return, a mondatory Return Merchandise Authorization (RMA) number will be assigned. This number will help expediate the process of your exchange, or refund.

 When returning any items, please include the RMA number which can be obtained by contacting us. Custom Products, such as pre-welded bands, are not eligible for returns, Products may be returned for credit within 30 days from the date of order parcel signed for under the following conditions:

1.)  All products must be in new and re-sellable condition, of current design, and in its original packaging.

2.)  Returns must be evaluated to ensure physical condition or product count is accurate. A 15% restocking fee may be applied to your account for any items that are returned past the 30 day return deadline.

Due to OSHA regulations regarding possible exposure to blood borne pathogens, ChinaDentalSmile is prohibited from accepting instruments for evaluation without proof of sterilization. Unless proof of sterilization is evident, ChinaDentalSmile reserves the right to either destroy these items or return them to the customer.

Any other questions, please do not hesitate to inquire us via email:  info@chinadentalsmile.com